Refund & return policy

Overview

Thank you for shopping with us! We want you to have a great experience with our video games and products. If you’re not satisfied with your purchase, please review our return policy below.

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Digital Products (Games, Downloadable Content, In-game Purchases)

Due to the nature of digital content, all sales of digital products are final and non-refundable once the game or content has been downloaded or activated.

However, exceptions may be considered if:

• The game has not been downloaded or launched.
• There was a technical issue preventing access to the game, despite troubleshooting efforts.

Please contact customer support within 48 hours of purchase for assistance.

Physical Products (Merchandise, Accessories, Physical Game Copies)

We accept returns for physical products within 30 days of purchase under the following conditions:

• Items must be unopened and in their original packaging.
• Proof of purchase is required.
• The customer is responsible for return shipping costs unless the item is defective or damaged.

To Start a Return:
Email our support team at hello@superonlyfun.com.au with your order number, reason for return, and any photos if applicable.

Defective or Damaged Items

If an item arrives damaged or defective, please reach out to us within 7 days of delivery. We will provide a replacement or full refund upon verification.

Non-Returnable Items

• Gift cards or prepaid codes
• Downloaded or activated digital games and codes
• Sale or clearance items

Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days to your original payment method.

Contact Us

If you have any questions about our return policy, please reach out to our support team hello@superonlyfun.com.au

Thank you for understanding our policy and happy gaming!